{"id":108,"date":"2024-11-26T09:22:31","date_gmt":"2024-11-26T12:22:31","guid":{"rendered":"https:\/\/kipapp.com\/blog\/?p=108"},"modified":"2024-11-26T09:30:49","modified_gmt":"2024-11-26T12:30:49","slug":"4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes","status":"publish","type":"post","link":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/","title":{"rendered":"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes"},"content":{"rendered":"<p><span data-contrast=\"auto\">A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Para aut\u00f4nomos, micro e pequenos empreendedores, entender o que os clientes pensam sobre seus produtos ou servi\u00e7os \u00e9 essencial para crescer e se destacar no mercado. Uma forma simples e eficiente de medir isso \u00e9 perguntando diretamente a eles, com foco em identificar o que funciona bem e o que precisa ser ajustado.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">1 &#8211; Como medir a satisfa\u00e7\u00e3o dos seus clientes?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Uma t\u00e9cnica pr\u00e1tica \u00e9 perguntar: \u201cDe 0 a 10, qual a chance de voc\u00ea indicar nosso servi\u00e7o para um amigo ou colega?\u201d Essa abordagem permite avaliar como os clientes veem o seu neg\u00f3cio e a probabilidade de recomendarem seus produtos ou servi\u00e7os.<\/span><\/p>\n<h2><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\"><span data-contrast=\"auto\">2 &#8211; Como interpretar as respostas?<\/span><\/b><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Clientes entusiasmados (nota 9 ou 10):<\/span><\/b><span data-contrast=\"auto\"> Esses est\u00e3o muito satisfeitos e t\u00eam grandes chances de recomendar o seu neg\u00f3cio para outras pessoas.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Clientes neutros (nota 7 ou 8):<\/span><\/b><span data-contrast=\"auto\"> Est\u00e3o satisfeitos, mas podem n\u00e3o ser leais ou n\u00e3o recomendar com entusiasmo.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Clientes insatisfeitos (nota de 0 a 6):<\/span><\/b><span data-contrast=\"auto\"> T\u00eam uma experi\u00eancia ruim ou regular e podem at\u00e9 falar mal do neg\u00f3cio.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Calcule o equil\u00edbrio: subtraia a porcentagem de clientes insatisfeitos da porcentagem dos entusiasmados para ter uma vis\u00e3o geral.<\/span><\/p>\n<h2><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\"><span data-contrast=\"auto\">3 &#8211; O que fazer com os resultados?<\/span><\/b><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Entenda os pontos fracos:<\/span><\/b><span data-contrast=\"auto\"> Pergunte aos clientes com notas baixas o que pode ser melhorado.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Agrade\u00e7a os elogios:<\/span><\/b><span data-contrast=\"auto\"> Valorize os feedbacks positivos e transforme esses clientes em divulgadores da sua marca.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Adapte sua estrat\u00e9gia:<\/span><\/b><span data-contrast=\"auto\"> Use as sugest\u00f5es recebidas para melhorar produtos, servi\u00e7os ou atendimento.<\/span><\/li>\n<\/ul>\n<h2><b style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\"><span data-contrast=\"auto\">4 &#8211; Dicas para melhorar a opini\u00e3o dos seus clientes:<\/span><\/b><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Ou\u00e7a com aten\u00e7\u00e3o:<\/span><\/b><span data-contrast=\"auto\"> Pergunte o que est\u00e1 funcionando ou n\u00e3o, e mostre que voc\u00ea se importa.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Personalize o atendimento:<\/span><\/b><span data-contrast=\"auto\"> Demonstre cuidado e trate cada cliente como \u00fanico.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Resolva problemas rapidamente:<\/span><\/b><span data-contrast=\"auto\"> Seja \u00e1gil em corrigir erros ou atender demandas espec\u00edficas.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Medir a satisfa\u00e7\u00e3o dos seus clientes e usar essas informa\u00e7\u00f5es para melhorar o neg\u00f3cio \u00e9 uma estrat\u00e9gia poderosa para crescer. Al\u00e9m de fortalecer o v\u00ednculo com seu p\u00fablico, isso ajuda a criar um neg\u00f3cio mais s\u00f3lido e preparado para o futuro.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Com o <a href=\"https:\/\/www.instagram.com\/ikipapp\">Kipapp<\/a>, voc\u00ea pode monitorar facilmente a opini\u00e3o dos seus clientes e organizar os feedbacks de forma pr\u00e1tica. Assim, \u00e9 poss\u00edvel agir rapidamente para melhorar o que for necess\u00e1rio e fidelizar quem j\u00e1 confia no seu trabalho. Experimente e veja como o Kipapp pode ajudar sua empresa a crescer ainda mais!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Para aut\u00f4nomos, micro e pequenos empreendedores, entender o que os clientes pensam sobre seus produtos ou servi\u00e7os \u00e9 essencial para crescer e se destacar no mercado. Uma forma simples e eficiente de medir isso \u00e9 perguntando diretamente a eles, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":109,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes - KipApp - Blog<\/title>\r\n<meta name=\"description\" content=\"A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Confira no blog 4 dicas importantes!\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/\" \/>\r\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes - KipApp - Blog\" \/>\r\n<meta property=\"og:description\" content=\"A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Confira no blog 4 dicas importantes!\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/\" \/>\r\n<meta property=\"og:site_name\" content=\"KipApp - Blog\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ikipapp\" \/>\r\n<meta property=\"article:published_time\" content=\"2024-11-26T12:22:31+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2024-11-26T12:30:49+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"845\" \/>\r\n\t<meta property=\"og:image:height\" content=\"605\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"KipApp\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"KipApp\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/\"},\"author\":{\"name\":\"KipApp\",\"@id\":\"https:\/\/kipapp.com\/blog\/#\/schema\/person\/3339ee087d793dd9953bc9f1daf21d70\"},\"headline\":\"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes\",\"datePublished\":\"2024-11-26T12:22:31+00:00\",\"dateModified\":\"2024-11-26T12:30:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/\"},\"wordCount\":435,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kipapp.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg\",\"articleSection\":[\"Processos\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/\",\"url\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/\",\"name\":\"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes - KipApp - Blog\",\"isPartOf\":{\"@id\":\"https:\/\/kipapp.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg\",\"datePublished\":\"2024-11-26T12:22:31+00:00\",\"dateModified\":\"2024-11-26T12:30:49+00:00\",\"description\":\"A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Confira no blog 4 dicas importantes!\",\"breadcrumb\":{\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage\",\"url\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg\",\"contentUrl\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg\",\"width\":845,\"height\":605,\"caption\":\"satisfa\u00e7\u00e3o clientes\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/kipapp.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/kipapp.com\/blog\/#website\",\"url\":\"https:\/\/kipapp.com\/blog\/\",\"name\":\"KipApp\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/kipapp.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/kipapp.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/kipapp.com\/blog\/#organization\",\"name\":\"KipApp\",\"url\":\"https:\/\/kipapp.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/kipapp.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/09\/Kipapp-logo-dark.png\",\"contentUrl\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/09\/Kipapp-logo-dark.png\",\"width\":2000,\"height\":684,\"caption\":\"KipApp\"},\"image\":{\"@id\":\"https:\/\/kipapp.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ikipapp\",\"https:\/\/www.instagram.com\/ikipapp\",\"https:\/\/www.linkedin.com\/company\/ikipapp\/posts\/?feedView=all\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/kipapp.com\/blog\/#\/schema\/person\/3339ee087d793dd9953bc9f1daf21d70\",\"name\":\"KipApp\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/kipapp.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/10\/Kipapp-favicon-72x72-1.png\",\"contentUrl\":\"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/10\/Kipapp-favicon-72x72-1.png\",\"caption\":\"KipApp\"},\"sameAs\":[\"https:\/\/kipapp.com\/\"],\"url\":\"https:\/\/kipapp.com\/blog\/author\/kipapp\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes - KipApp - Blog","description":"A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Confira no blog 4 dicas importantes!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/","og_locale":"pt_BR","og_type":"article","og_title":"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes - KipApp - Blog","og_description":"A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Confira no blog 4 dicas importantes!","og_url":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/","og_site_name":"KipApp - Blog","article_publisher":"https:\/\/www.facebook.com\/ikipapp","article_published_time":"2024-11-26T12:22:31+00:00","article_modified_time":"2024-11-26T12:30:49+00:00","og_image":[{"width":845,"height":605,"url":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg","type":"image\/jpeg"}],"author":"KipApp","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"KipApp","Est. tempo de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#article","isPartOf":{"@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/"},"author":{"name":"KipApp","@id":"https:\/\/kipapp.com\/blog\/#\/schema\/person\/3339ee087d793dd9953bc9f1daf21d70"},"headline":"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes","datePublished":"2024-11-26T12:22:31+00:00","dateModified":"2024-11-26T12:30:49+00:00","mainEntityOfPage":{"@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/"},"wordCount":435,"commentCount":0,"publisher":{"@id":"https:\/\/kipapp.com\/blog\/#organization"},"image":{"@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage"},"thumbnailUrl":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg","articleSection":["Processos"],"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/","url":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/","name":"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes - KipApp - Blog","isPartOf":{"@id":"https:\/\/kipapp.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage"},"image":{"@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage"},"thumbnailUrl":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg","datePublished":"2024-11-26T12:22:31+00:00","dateModified":"2024-11-26T12:30:49+00:00","description":"A satisfa\u00e7\u00e3o dos seus clientes \u00e9 um dos maiores term\u00f4metros para o sucesso de qualquer neg\u00f3cio. Confira no blog 4 dicas importantes!","breadcrumb":{"@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#primaryimage","url":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg","contentUrl":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/11\/03-V2.jpg","width":845,"height":605,"caption":"satisfa\u00e7\u00e3o clientes"},{"@type":"BreadcrumbList","@id":"https:\/\/kipapp.com\/blog\/4-dicas-para-medir-e-melhorar-a-satisfacao-dos-seus-clientes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/kipapp.com\/blog\/"},{"@type":"ListItem","position":2,"name":"4 dicas para medir e melhorar a satisfa\u00e7\u00e3o dos seus clientes"}]},{"@type":"WebSite","@id":"https:\/\/kipapp.com\/blog\/#website","url":"https:\/\/kipapp.com\/blog\/","name":"KipApp","description":"","publisher":{"@id":"https:\/\/kipapp.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kipapp.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/kipapp.com\/blog\/#organization","name":"KipApp","url":"https:\/\/kipapp.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/kipapp.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/09\/Kipapp-logo-dark.png","contentUrl":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/09\/Kipapp-logo-dark.png","width":2000,"height":684,"caption":"KipApp"},"image":{"@id":"https:\/\/kipapp.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ikipapp","https:\/\/www.instagram.com\/ikipapp","https:\/\/www.linkedin.com\/company\/ikipapp\/posts\/?feedView=all"]},{"@type":"Person","@id":"https:\/\/kipapp.com\/blog\/#\/schema\/person\/3339ee087d793dd9953bc9f1daf21d70","name":"KipApp","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/kipapp.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/10\/Kipapp-favicon-72x72-1.png","contentUrl":"https:\/\/kipapp.com\/blog\/wp-content\/uploads\/2024\/10\/Kipapp-favicon-72x72-1.png","caption":"KipApp"},"sameAs":["https:\/\/kipapp.com\/"],"url":"https:\/\/kipapp.com\/blog\/author\/kipapp\/"}]}},"_links":{"self":[{"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/posts\/108"}],"collection":[{"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":1,"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/posts\/108\/revisions"}],"predecessor-version":[{"id":110,"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/posts\/108\/revisions\/110"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/media\/109"}],"wp:attachment":[{"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/media?parent=108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/categories?post=108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kipapp.com\/blog\/wp-json\/wp\/v2\/tags?post=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}